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Sub Shop Customer Service

Our Sub Shop serves made-to-order submarines and wraps using delicious ingredients and freshly baked bread. In this area, you'll work with a team to deliver incredible service and prepare fresh, great tasting meal solutions for our customers. If you have a passion for food and enjoy working in a fast-paced environment, then this could be the role for you!
People (Who We Are)

  • Support, encourage, and respect co-workers

  • Work with supervisor to set and achieve goals for development

  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations


Customer (What We Believe)

  • Proactively approach and service customers, answer questions and balance a variety of tasks

  • Take and prepare customer orders accurately and on time

  • Consistently grow product knowledge and stay up-to-date on new and featured items


Product (What We Do)

  • Follow Wegmans core recipes and job aides when preparing products to ensure a consistent outcome

  • Maintain department appearance, rotate product, sustain product levels, properly shrink outdated product, check expiration dates, and ensure ingredients are prepped for efficient operations

  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures


Work Environment

  • Work includes walking, standing for up to 4 hours without a break, repetitive hand and arm movements, bending, reaching, frequent lifting, and occasional heavy lifting, along with continuous interaction with customers and co-workers in a fast-paced environment. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 5-15 pounds with a maximum weight lifted of 50 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)

  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment


Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.
Qualifications
Preferred Qualifications

  • Customer service experience preferably in a food service, restaurant, grocery or retail setting

  • Food preparation experience




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