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Live Connect Product Manager

Kforce has a client in search of a Live Connect Product Manager in Depew, New York (NY). This person would be responsible for leading efforts on Live Connect Branch Video and Customer Video. Responsibilities include:
Working with Stakeholders to drive results and realize benefits (increased sales and differentiated customer experience); Stakeholders are Branch Network leadership, Premier Remote Leaders, Legal, Wealth, Global Digital Product Management, and IT
Responsible for the launch of Live Connect Video, which includes successful deployment of the mobile app and online platforms for video appointments, oversight and approval of procedures, working with internal communications teams
Acting as platform lead with stakeholders including coordination, measuring the results, working with Leadership to determine go/no-go, expanding to International Mortgages and Wealth appointments, integration with Multi-Channel Appointment Booking, answering staff questions as the platform launches, and leading efforts to migrate add additional uses of Live Connect which could include branches in other countries, or staff located in a branch connecting to a customer outside of a branch
SME on the platform including understanding of technical capability, considerations to deployment, workflows, form approvals, operations, and governing procedures
Experience with Brokerage or Wealth Management (previous licenses held) or ability to quickly learn with transferable sales experience
SME on the platform including understanding of technical capability, considerations to deployment, workflows, form approvals, operations, and governing procedures
Strong writing skills and process/operations experience required in order to be able to write procedures and follow through on approvals
Ability to quickly learn, great positive attitude
Ability to LEAD, influencing others to execute in the right way
Strong communications aptitude including verbal, in-person and in writing; the candidate will make presentations to many levels of the organization, from executive to customer facing licensed reps to back office operations team
Extremely organized, able to work well under pressure
Customer focused, making decisions to ensure that the client experience is balanced with operational risk/activities
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours

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